One month - we pride ourselves in not rushing the onboarding process in order to post for posting sake. It’s important to ensure we have consulted with you to establish how we can use social media to support your commercial objectives throughout the year, set key weekly content pillars and work out the tone of voice to attract your ideal audience. As well as this, of course we will need to set up your content hub where your social media content will be created and curated from, as well as gaining access to each of your platforms to then optimise platform functionalities and aesthetics.

No, you don’t - we can start activity without your own photography and video. However, it is best practice and always preferable in order to avoid using stock imagery, see much better engagement levels and having to factor in extra investment for design resource.

There are a handful of essentials we’ll need - these are your platform login credentials and completion of our x3 key strategy documents, to ensure we’re posting content that helps you reach your business goals, not just create vanity metrics. We’ll also require your time for proper consultation before activity launch.

We pride ourselves on best-in-class communication - you can speak directly to our Managing Director anytime (inc out of hours) via email or WhatsApp. During our onboarding process, we tend to book in two 1-hour conversations per month (these can be online, or in-person), for the enture duration of your agreement with us - there’s no pitching and ditching here. These conversations are in the first and last week of each month to stay on top of what’s going on in your business, plan upcoming campaigns, discuss ideas to improve performance and amend + sign-off drafted content.

Not necessarily - but we highly recommend it. One thing to make clear - will never tell you to invest in an area of digital marketing that won’t improve your chances of converting audience, into customers. It depends on a lot of factors, including but not limited to: your industry, existing audience, engagement levels… but one thing we guarantee, is that we will ‘positively challenge’ and when we spot areas of latent potential, we’ll inform you. For example, if we’re getting engaging content out there that’s attracting attention at the top of the funnel, but your website isn’t set up to convert - we’ll recommend you speak to our trusted partner in that area. Or your brand isn’t set-up right to stand out on social, we’ll introduce you to our go-to designer.

There are a number of ways, but these tend to be the top three for most clients that work with us. Firstly, we set goals and objectives before we start, which we refer back to each month to make sure we’re on track. Secondly, sales. The most important one! When you speak to your customers that enquire / purchase from your business, making sure you’re asking them how they found out about you - this can then by fed back to us to further improve our messaging and potentially alter frequency levels on the platforms that are performing best.

You will receive a genuinely transparent service that will always report back to you what’s NOT working well, as well as the pieces of content that are performing. You will be ‘positively challenged’ to try new ideas, tap into current trends (where appropriate) and make sure other areas of your marketing are working well in tandem with your organic social media activity. You’ll receive a new, external team-member, that actually cares about your business getting a better return on investment from social media, not producing vanity metrics for the sake of it. That’s just a start…